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Troubleshooting 444
Contacting Technical Support
Contacting Technical Support
Making a Technical Support Query
Who To Contact
If you bought your product from a registered Perle supplier, you must contact their Technical Support
department; they are qualified to deal with your problem.
Have Your Product Information Ready
When you make a technical support enquiry please have the following information ready:
Making a support query via the Perle web page
If you have an internet connection, please send details of your problem to Technical Support using
the email links provided on the Perle web site in the
Support/Services area.
Click here to access our website at the following URL:
http://www.perle.com
Note:
Perle offers free technical support to Perle Authorized Distributors and Registered Perle
Resellers.
Item Write Details Here
Product Name
Problem Description
Your Name
Company Name and
Address
Country
Phone Number
Fax Number
Email Address
- SDS/SCS/STS/MDC 1
- User’s Guide 1
- Table of Contents 10
- About This Book 26
- Intended Audience 26
- Documentation 26
- Typeface Conventions 27
- Online Help 27
- Introduction Chapter 1 28
- IOLAN Features 29
- Software 30
- Security 31
- Introduction 31 32
- Hardware and 33
- Connectivity Chapter 2 33
- Power Supply Specifications 34
- I/O Models 35
- Medical Unit Models 35
- Electric Utility Models 35
- TELCO-NEBS Models 36
- Getting to Know Your IOLAN 37
- Hardware and Connectivity 37 38
- Hardware and Connectivity 38 39
- Hardware and Connectivity 39 40
- Top View 41
- End View 41
- Rack Mount 42
- Medical Unit 43
- Electric Utility models 44
- Console/Serial Switch 45
- Powering up your IOLAN 46
- Terminal Block Models 47
- Hardware and Connectivity 47 48
- Wiring up an HV unit 50
- Wiring up a DHV unit 51
- Wiring up a LDC unit 52
- TELCO - NEBS Models 53
- Hardware and Connectivity 53 54
- Configures an IP Address 56
- Easy Config Wizard 57
- DeviceManager 58
- Using DeviceManager 60
- WebManager 61
- Using WebManager 63
- Command Line Interface 64
- Using the CLI 65
- Access Platforms 65
- Features 65
- Using the Menu 66
- DHCP/BOOTP 67
- DHCP/BOOTP Parameters 68
- Using the SNMP MIB 70
- IOLAN+ Interface 71
- Configuration Methods 71 72
- Configuration Methods 72 73
- Configuration Methods 73 74
- Configuration Methods 74 75
- Getting Started Chapter 4 76
- Easy Configuration Wizard 77
- Setting Up the Network 78
- Using ARP-Ping 81
- For an IPv6 Network 81
- Setting Up the Serial Port(s) 82
- Getting Started 82 83
- Setting Up Users 84
- EasyPort Web 87
- Starting a New Session 88
- Logging in to the IOLAN 90
- Configuration Files 91
- Managing the IOLAN 92
- Network Settings Chapter 6 93
- IP Settings 94
- IPv6 Settings 95
- Advanced 101
- Adding/Editing a Host 102
- Route List 103
- Adding/Editing Routes 104
- DNS/WINS 105
- Functionality 106
- Overview 106
- Field Descriptions 107
- Dynamic DNS 108
- Account Settings 109
- Adding/Editing a Cipher Suite 111
- IPv6 Tunnels 113
- Adding/Editing an IPv6 Tunnel 114
- Introduction 115
- Serial Ports 115
- Editing a Serial Port 116
- Copying a Serial Port 117
- Serial Port Profiles 118
- Console Management Profile 130
- Dial Out is enabled 133
- TruePort Profile 134
- Monitor Connection 138
- Status Interval 138
- TCP Sockets Profile 141
- Default: 0 144
- UDP Sockets Profile 147
- Terminal Profile 152
- User Service Settings 156
- Rlogin Settings 157
- SSH Settings 158
- SLIP Settings 159
- Compression 161
- PPP Settings 162
- Printer Profile 168
- Serial Tunneling Profile 170
- Virtual Modem Profile 173
- CONNECT 9600 174
- Phone Number to Host Mapping 177
- VModem Phone Number Entry 177
- Control Signal I/O Profile 178
- I/O Extension tab 179
- Modbus Gateway Profile 181
- Advanced Field Descriptions 182
- Power Management Profile 188
- Remote Access (PPP) Profile 192
- Account 195
- Settings window 195
- Remote Access (SLIP) Profile 201
- Custom Application Profile 204
- Port Buffering 206
- Field Definitions 207
- ESC-b is <027>b) 210
- Modems Tab 211
- TruePort Baud Rate Tab 212
- Configuring Users Chapter 8 213
- User Settings 214
- Adding/Editing Users 215
- #, whereas 216
- Services Tab 217
- Advanced Tab 219
- Sessions Tab 221
- Terminal profile) 222
- Serial Port Access Tab 223
- Authentication 224
- General Field Descriptions 227
- Attributes Field Descriptions 228
- Kerberos 229
- Adding/Editing a Cipher 241
- IKE Phase 1 Proposals 244
- ESP Phase 2 Proposals 244
- L2TP/IPsec 249
- Exceptions 250
- HTTP Tunneling 252
- Configuring HTTP Tunnel 253
- Configuring HTTP Tunnel Proxy 254
- Delete button to 257
- Services 258
- Keys and Certificates 260
- to the IOLAN 261
- Configuring I/O 262
- Interfaces Chapter 10 262
- Settings 263
- Failsafe Timer Functionality 266
- UDP Functionality 267
- I/O UDP Settings 268
- Temperature Functionality 269
- Channels 270
- Digital Input 272
- Digital Output 275
- Failsafe Timer is 277
- Digital I/O Extension 280
- Temperature 285
- Alarm Settings 287
- UDP Unicast Format 290
- Analog Section 291
- Digital/Relay Section 292
- Serial Pin Signal Section 292
- I/O Modbus Slave 293
- Modbus I/O Access 294
- A4/T4 Registers 296
- A4D2/A4R2 Registers 297
- D4/D2R2 Registers 298
- Serial Pin Signals 298
- TruePort I/O 299
- API Over TruePort Only 300
- Format of API Commands 302
- Get Commands 302
- Set Commands 303
- Successful Response Format 304
- Unsuccessful Response Format 304
- I/O SNMP Traps 305
- Clustering Slave List 306
- Adding Clustering Slaves 307
- Configuring the Option 310
- Card Chapter 12 310
- *99***1# 312
- Configuring a USB Modem 313
- Management 320
- Custom App/Plugin 327
- TFTP Tab Field Descriptions 331
- SFTP Tab Field Descriptions 332
- Controlling the RPS, I/O 334
- Channels, IPsec Chapter 14 334
- Plug Control 335
- RPS Control 336
- Serial Port Power Control 337
- I/O Channels 338
- IPsec Tunnel Control 339
- Managing Configuration Files 340
- Uploading Configuration Files 343
- Downloading IOLAN Firmware 344
- Calibrating I/O 344
- Calibrating Temperature Input 345
- Calibrating Analog Channels 346
- Resetting Calibration Data 346
- Rebooting the IOLAN 347
- Language Support 348
- Translation Guidance 349
- Lost admin Password 352
- Applications Chapter 16 353
- Modbus Gateway Settings 354
- Modbus Serial Port Settings 355
- Modbus Slave Settings 356
- Setting Up Printers 358
- Remote Printing Using RCP 359
- IOLAN-to-Host/Network 360
- Network-to-Network 363
- Host-to-Host 364
- VPN Client-to-Network 366
- Configuring HTTP Tunnels 367
- Serial-to Host 369
- IP address of IOLAN 2 370
- Match name on IOLAN 2 370
- Match name on IOLAN 1 370
- Host-to Host 371
- TFTP Server 372
- TFTP Client 372
- Tunnel Relay 374
- Match name on IOLAN 3 375
- RADIUS and TACACS+ Appendix A 378
- RADIUS and TACACS+ 380 381
- Accounting Message 382
- RADIUS and TACACS+ 382 383
- Framed-User in the RADIUS 383
- RADIUS and TACACS+ 387 388
- SSL/TLS Ciphers Appendix B 392
- SSL/TLS Ciphers 392 393
- Valid SSL/TLS Ciphers 393
- Virtual Modem AT 394
- Commands Appendix C 394
- Pinouts and Cabling 396
- Diagrams Appendix D 396
- DB25 Female 397
- Serial Pinouts 398
- DB9 Male (Serial Only) 402
- Power Over Ethernet Pinouts 403
- EIA-232 Cabling Diagrams 404
- DB9 Male 406
- Modem DB25 Connector 407
- Setting Jumpers Appendix E 409
- 1-Port IOLAN RJ45 410
- 1-Port IOLAN DB9 411
- 2-Port IOLAN SDS1M (Modem) 411
- 2-Port IOLAN 412
- 4-Port Desktop IOLAN 413
- Digital I/O Module 414
- Analog Input Module 414
- Setting Jumpers 414 415
- Wiring I/O Diagrams 416
- Digital Output Sink 417
- Digital Output Source 417
- Analog Input 418
- Temperature Input 419
- Relay Output 420
- Utilities Appendix G 421
- API I/O Access Over TruePort 422
- Error Codes 423
- Accessories Appendix H 424
- Accessories 424 425
- Installing a Perle PCI Card 425
- Accessories 425 426
- Starter Kit (Adapters/Cable) 427
- Accessories 427 428
- Accessories 428 429
- Accessories 429 430
- Accessories 430 431
- (Adapters/Cable) 432
- Accessories 432 433
- Accessories 433 434
- Accessories 434 435
- Accessories 435 436
- Troubleshooting Appe ndix I 437
- Communication Issues 438
- DeviceManager Problems 438
- Host Problems 439
- Login Problems 440
- Problems with Terminals 440
- Unknown IP Address 441
- DHCP/BOOTP Problems 441
- Callback Problems 441
- Language Problems 441
- Modem Problems 442
- PPP Problems 442
- Printing Problems 442
- Long Reboot Cycle 442
- IPv6 Issues 444
- Contacting Technical Support 445
- Repair Procedure 446
- Feedback on this Manual 446
- Data Logging Appendix J 447
- Modbus Remapping Appe ndix K 448
- Modbus Remapping 448 449
- Symmetric Key File Appendix L 450
- Troubleshooting the 451
- USB Modem Appendix M 451
- Glossary 456
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